Policies / Terms of Service

Thank you for choosing Royal Oak Media. By placing an order with us, you are stating your agreement to these Terms of Service, and are thereby creating a binding legal agreement. Therefore, you should carefully read the following Terms of Service.

Our Guarantee

If we make a mistake on your with your order just let us know within 10 business days, and we will make every reasonable effort to resolve the issue. We cannot guarantee exact photo placement, sequence or duration, for example, that photos will remain on screen for an exact or specific number of seconds. Royal Oak Media makes every effort to produce quality work. We treat every order as if it were for our closest friends and family, and we want you to be happy with our work.

DVD Compatibility

Royal Oak Media uses the DVD-R format which is compatible with approximately 90+% of all existing home DVD players, but not all. Please be sure to check your DVD player manual/manufacturer to determine if it supports DVD-R. This website is also a good place to look: http://www.dvdrhelp.com/dvdplayers. If you prefer, we can help you in determining if your DVD player supports DVD-R — just ask us. Sorry, we cannot accept returns or cancel orders after they have been processed and refunds will not be issued for incompatibility reasons.

Corrections

If you discover that we’ve made a mistake on your DVD (e.g., spelling error, defective disk, etc.) we will work with you to correct the issue. Contact us immediately to get it resolved. Quality of your slideshow can only be guaranteed if the photos are scanned at 300dpi or better for images 3×5 or larger, and 600dpi or better for images smaller than 3×5 using RGB color settings and a 100% quality JPG setting or other non-compressed image format. You will be notified in advance to the DVD slideshow being created if Royal Oak Media determines that your scanned images are not suitable for production. You will then have the option to cancel your order or to rescan the pictures or send us the pictures to be scanned. Or you can authorize Royal Oak Media to use the images “as is” with your understanding that we will not be able to guarantee the quality of the final product. Should you choose to cancel the order you are still liable to pay all shipping, handling and return charges. Please do not return an order without contacting us first and receiving a return authorization.

Copyright Liability

Royal Oak Media uses the images and music that you supply to us or royalty-free stock music to create your slideshow. It is your responsibility to ensure that you are in compliance with copyright law. The order form includes a signed confirmation that you are authorized to use all photographs and musical works to be used in the creation of your DVD slideshow. This includes original (not copied) music CD’s that you provide to us, or music that you ask us to purchase on your behalf from a legitimate vendor. It also includes hard copies or image files of your photos, slides and documents. You are responsible for all images and music you have selected to be incorporated in the slideshow. You must have the right to use the images and music you supply to us or that you ask us to purchase on your behalf. By placing an order with us you are representing and warranting to Royal Oak Media that you have that right, that all images you supply belong to you, that all music CDs you supply belong to you and were purchased by you from a legitimate retail vendor for your own personal in-home use, and that you have obtained any third party permissions that may be necessary to use the images and the music you are supplying or are asking us to purchase on your behalf for your slideshow. By placing an order with us, you are also agreeing to indemnify Royal Oak Media against any liability that might arise as the result of a claim by any third party that inclusion of the materials ( images and/or music) you supply to us or ask us to purchase on your behalf for use in your slideshow violates any copyright or other right of any third party. Royal Oak Media expressly disclaims any responsibility or liability to any third party arising out of the content of the materials (images and/or music) you supply us or ask us to purchase on your behalf for inclusion in your slideshow, and you agree to be solely responsible as to any such claim. Royal Oak Media assumes no responsibility or liability with respect to any copyright infringements and the customer hereby agrees to assume all responsibility for any and all costs and expenses incurred by Royal Oak Media as a result of any legal action or litigation taken against Royal Oak Media as a result of an alleged copyright infringement. By requesting the services of Royal Oak Media and in the submission of photographs, slides and music to us you are stating that you own the copyright or have expressed permission to use such copyrighted material. Royal Oak Media reserves the right to use your production, or parts of your production as a video sample on our web site or to a customer looking for the creating of a similar project.

Damage Liability

Under no circumstances shall Royal Oak Media be liable for any damages, including but not limited to any direct, indirect, incidental or consequential damages to customers photos (film or digital), slides, videos, music CD’s or and other materials including, but not limited to as a result of theft, fire, flood, natural disaster, war, or terrorism. By purchasing the services and/or products available through this site you are agreeing to all terms and conditions contained herein. Royal Oak Media shall not be liable for any photos, digital or film, slides, videos, documents, or music while in transit through or in the possession of any mail carrier or courier including but not limited to the U.S. Post Office, Fed Ex, UPS, etc. We will not be liable for any loss, any damage, or any theft of the above mentioned while in transit through or in the possession of any mail carrier or courier. For that reason, we suggest that you consider providing us with a duplicate copy of the photos rather than the original. It is your responsibility to insure the contents of your package, place them in waterproof packaging and to write the words “DO NOT BEND” clearly on the outside of the package. At the very least make sure you protect your precious photos with the proper packing materials. In addition, it is recommended that you ship your package to us using a reliable and reputable shipping service. We will do the same when sending the final product back to you. With all that said, we have never had any problems with damaged original photos or orders when reasonable care is used in packaging and shipping.

Restrictions

You must be 18 years of age or older to use our services. Royal Oak Media does not discriminate against race, creed, sex, or age. However, we reserve the right to refuse any work for any reason at any time. Royal Oak Media will not accept pornographic material in any form. If sent to us all such material will not be returned but will be destroyed immediately at our discretion and we will not be held liable for any such loss. In addition, for the protection of minors we will disclose any child pornographic material to the proper authorities with all known information of the sender.

Our Privacy Policy

Royal Oak Media will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Royal Oak Media and its customers.